You may return the item to us in its original condition within 21 days of the confirmed delivery date.Original condition entails that the item must be unwashed, unworn, and in original packaging.
Return Policy
How do I return an item?
When returning items to KIAVA, please include a note with the following information: Your name, date of purchase, method of purchase, and a brief explanation of the reason for the return. Please ship items to be returned to KIAVA's shipping address as found on the shipping envelope that your product arrived in. Contact customersupport@kiavaclothing.com for help or more information.
When should I see my refund?
If item meets the aforementioned criteria, a full refund less original shipping will be issued to original form of payment.
Please note: Goods will only be accepted for return if they are returned within 21 days of the confirmed delivery date. The item is your responsibility until it reaches us. We recommend that you send the item to us using a delivery service that insures you for the value of the goods, and allows you to track the item in transit and require a signature upon delivery. KIAVA Clothing is not responsible for items lost in transit during return. The cost of shipping the item to KIAVA Clothing is the customer’s responsibility. Shipping charges are not refundable.
Important Return Information:
Items Purchased at KIAVA Clothing parties and venues where the customer has the option to personally inspect and try on clothing prior to purchase will not be eligible for refund.
Items purchased from the clearance page are not eligible for return or exchange. All sales of items from the Clearance page are final. These items may not be returned for refund, store credit, or exchanged for other items.
Failure to properly wash, dry, and handle clothing may cause damage. Customer assumes full responsibility for any and all damage incurred while laundering, drying, treating, and using KIAVA Clothing.
To ensure your satisfaction and continued enjoyment of all KIAVA Clothing products, please wash items individually to avoid color transfer. Follow washing/drying instructions carefully and always avoid washing with articles of different colors together. Keep brightly colored and dark items away from other clothing and fabric when wet. Tumble dry, low heat for best results
All items are subject to inspection by KIAVA Clothing to ensure refund eligibility. Any items not in original condition will not be eligible for return, but will be sent back to the customer as is.
Can I exchange my item?
Occasionally we receive requests for exchanges. We want you to LOVE your KIAVA Clothing and would be happy to exchange any items if we have what you need in stock. Please see our policy regarding exchanges below.
Please send item(s) to be exchanged to:
KIAVA Clothing
1357 West 400 South
Orem, Utah 84058
Exchange Policy
Please be sure that they are in original condition (unwashed, unworn, etc.) In the return package include a note with your name, the date of purchase, as well as the original shipping address that we sent the item(s) to. Give us a clear explanation of what size and color you’d like exchanged and we will send your requested item(s) back to you, free of charge. HOWEVER, If the sizes or colors of the item(s) you have requested are out of stock or unavailable we will simply issue a refund. (Please note that we will not contact you directly to inform you of the refund. However, PayPal and most credit card processors usually send a confirmation email to the email address provided at the time of checkout.) The refund will be issued to the original form of payment. You may want to use a delivery confirmation when shipping the items to us. We offer the exchange once per order.
Please send item(s) to be exchanged to:
KIAVA Clothing
1357 West 400 South
Orem, Utah 84058
After an item has been successfully returned a refund will be issued back through PayPal as it was received. We process these payments weekly. Please allow up to seven business days for funds to be returned.
*Occasionally we are contacted by customers that have placed an order without first verifying that their shipping address is correct and up to date. Please verify that your shipping address is correct before placing your order. We will ship directly to the shipping address we are given through the method of payment. We will not be responsible for any item that is lost, stolen, or otherwise undelivered due to incorrect shipping information received from customer or method of payment. (updated 11/4/2015 @10:56 pm Mountain time.)
We love KIAVA clothing, and we want you to be able to receive your order as soon as possible! We currently ship to all 50 of the UnitedStates, and to Canada.
Canada Returns
Thank you for your support! You are likely already aware of customs fees, but we want to be sure that they don't surprise any of our wonderful customers in neighboring countries. International shipments may incur a customs or duty fee assessed by your local government. This fee is not collected by us,or paid to us. It is charged to the recipient at delivery by the government agency that oversees imports. We ship our products to thousands of customers in dozens of countries around the world. As such, we are required to fill out all customs forms properly or risk having shipments returned to us, fines, or even being prohibited from shipping to other countries. All orders are shipped from the United States. Products produced in countries other than the U.S. will be labeled according to their respective country of origin and recorded on customs forms. Because these fees vary from country to country, we recommend contacting your local customs office if you would like additional information.
We strongly encourage you to order 2 or more items to keep costs down.
If you need to return an item, we are currently offering in-store credit as the replacement.
We thank you for your support and patience as we work through this process together.
Generally we will package and ship your purchase within 3 business days of the order being placed. Please allow seven to thirteen business days for your product to arrive after it has been shipped within the United States. (These shipping time estimates are not guaranteed and may vary during high volume times such as holidays.)
If you are purchasing a product that will be shipped internationally, please allow for extra time in transit as well as the time required for packages to clear customs. The customs clearance process differs from one country to the next as does the time required to be cleared. In some cases, customs may hold the items in transit for several weeks without notice before delivery. (Depending on the country you are purchasing from, customs charges may be charged by your respective governments and are the responsibility of the customer, not of Kiava Clothing.)
We strive to get you your clothing quickly. Tracking is provided as a courtesy when available. Please note that tracking information is not always up to date. On international orders, tracking may not be updated once the item has crossed outside of U.S. borders. In order to ensure a more timely and secure delivery, international orders may be routed through Europe. This is done to provide a more secure shipping process. Thank you for your purchase. We look forward to seeing you at the gym! (Your shipping total is calculated automatically prior to checkout)
***Holiday Shoppers: We will work very hard to get your items to you in time for Christmas, however, we can not guarantee that they will be delivered by Christmas as carriers and shipping companies have not extended those guarantees to us a merchants. Within the continental United States, orders placed on or before December 12th will have the greatest likelihood of pre-Christmas delivery. International orders must go through the customs clearance process in the country that they are being shipped to. We do not have any control over the length of time this process takes as it is a controlled by each countries respective governments. We will however be extending the return/exchange window to accommodate holiday gift giving. Items purchased in the month of December may be returned or exchanged within 10 days following Christmas. All items being returned or exchanged must comply with all other aspects of the return/exchange policy.
*Occasionally we are contacted by customers that have placed and order without first verifying that their shipping address is correct and up to date. Please verify that your shipping address is correct before placing your order. We will ship directly to the shipping address we are given through the method of payment. We will not be responsible for any item that is lost, stolen, or otherwise undelivered due to incorrect shipping information received from customer or method of payment. If you notice that the address you provided us for shipping was incorrect, we may be able to correct it before it ships if you contact us within 24 hours; however, this does not guarantee that we will be able to correct it in time. If the item has been shipped already to the incorrect address thatWe received at time of payment, we will not re-ship the item, or return the purchase price until the package has been returned to us by the postal service. PLEASE verify that your shipping information is correct prior to making a purchase. This will allow us to get you your clothing as quickly as possible and save you time and money.
Occasionally, we will receive an order for an item that is currently sold out. We have set an inventory available limit to prevent this from occurring, but occasionally an order is mistakenly processed for an item that is unavailable. If this occurs, KIAVA Clothing will issue a refund for the item(s) that is out of stock including its applicable shipping cost via PayPal. If other items that are available have been ordered, they will be shipped.