Occasionally we are contacted by customers that have placed an order without first verifying that their shipping address is correct and up to date. Please verify that your shipping address is correct before placing your order. We will ship directly to the shipping address we are given through the method of payment. We will not be responsible for any item that is lost, stolen, or otherwise undelivered due to incorrect shipping information received from customer or method of payment. If you notice that the address you provided us for shipping was incorrect, we may be able to correct it before it ships if you contact us within 24 hours; however, this does not guarantee that we will be able to correct it in time. If the item has been shipped already to the incorrect address that we received at time of payment, we will not re-ship the item, or return the purchase price until the package has been returned to us by the postal service. Please verify that your shipping information is correct prior to making a purchase. This will allow us to get you your clothing as quickly as possible and save you time and money.   

Generally we will package and ship your purchase within 48 hours of the order being placed. Please allow 4-9 business days for your product to arrive after it has been shipped within the United States. (These shipping time estimates are not guaranteed and may vary during high volume times such as holidays.)

If you are purchasing a product that will be shipped internationally, please allow for extra time in transit as well as the time required for packages to clear customs. The customs clearance process differs from one country to the next as does the time required to be cleared. In some cases, customs may hold the items in transit for several weeks without notice before delivery. (Depending on the country you are purchasing from, customs charges may be charged by your respective governments and are the responsibility of the customer, not of Kiava.)    

We strive to get you your clothing quickly. Tracking is provided as a courtesy when available. Please note that tracking information is not always up to date. On international orders, tracking may not be updated once the item has crossed outside of U.S. borders. In order to ensure a more timely and secure delivery, international orders may be routed through Europe. This is done to provide a more secure shipping process. Thank you for your purchase. We look forward to seeing you at the gym! (Your shipping total is calculated automatically prior to checkout)  

We will work very hard to get your items to you in time for Christmas, however, we cannot guarantee that they will be delivered by Christmas as carriers and shipping companies have not extended those guarantees to us as merchants. Within the continental United States, orders placed on or before December 12th will have the greatest likelihood of pre-Christmas delivery. International orders must go through the customs clearance process in the country that they are being shipped to. We do not have any control over the length of time this process takes as it is controlled by each countries respective governments. We will however be extending the return/exchange window to accommodate holiday gift giving. All items being returned or exchanged must comply with all other aspects of the return/exchange policy.  

Occasionally, we will receive an order for an item that is currently sold out. We have set an inventory available limit to prevent this from occurring, but occasionally an order is mistakenly processed for an item that is unavailable. If this occurs, Kiava will issue a refund for the item(s) that is out of stock including its applicable shipping cost via PayPal. If other items that are available have been ordered, they will be shipped.   

Thank you for your support! You are likely already aware of customs fees, but we want to be sure that they don't surprise any of our wonderful customers in neighboring countries. International shipments may incur a customs or duty fee assessed by your local government. This fee is not collected by us, or paid to us. It is charged to the recipient at delivery by the government agency that oversees imports. We ship our products to thousands of customers in dozens of countries around the world. As such, we are required to fill out all customs forms properly or risk having shipments returned to us, fines, or even being prohibited from shipping to other countries. All orders are shipped from the United States. Products produced in countries other than the U.S. will be labeled according to their respective country of origin and recorded on customs forms. Because these fees vary from country to country, we recommend contacting your local customs office if you would like additional information.
We strongly encourage you to order 2 or more items to keep costs down. 
If you need to return an item, we are currently offering store credit as the replacement. 
We thank you for your support and patience as we work through this process together.