We love KIAVA clothing, and we want you to be able to receive your order as soon as possible! We currently ship to all 50 of the UnitedStates, and internationally to select countries (Canada, Australia, and New Zealand.)
Generally we will package and ship your purchase within 3 business days of the order being placed. Please allow seven to thirteen business days for your product to arrive after it has been shipped within the United States. (These shipping time estimates are not guaranteed and may vary during high volume times such as holidays.)
If you are purchasing a product that will be shipped internationally, please allow for extra time in transit as well as the time required for packages to clear customs. The customs clearance process differs from one country to the next as does the time required to be cleared. In some cases, customs may hold the items in transit for several weeks without notice before delivery. (Depending on the country you are purchasing from, customs charges may be charged by your respective governments and are the responsibility of the customer, not of Kiava Clothing.)
We strive to get you your clothing quickly. Tracking is provided as a courtesy when available. Please note that tracking information is not always up to date. On international orders, tracking may not be updated once the item has crossed outside of U.S. borders. In order to ensure a more timely and secure delivery, international orders may be routed through Europe. This is done to provide a more secure shipping process. Thank you for your purchase. We look forward to seeing you at the gym! (Your shipping total is calculated automatically prior to checkout)
***Holiday Shoppers: We will work very hard to get your items to you in time for Christmas, however, we can not guarantee that they will be delivered by Christmas as carriers and shipping companies have not extended those guarantees to us a merchants. Within the continental United States, orders placed on or before December 12th will have the greatest likelihood of pre-Christmas delivery. International orders must go through the customs clearance process in the country that they are being shipped to. We do not have any control over the length of time this process takes as it is a controlled by each countries respective governments. We will however be extending the return/exchange window to accommodate holiday gift giving. Items purchased in the month of December may be returned or exchanged within 10 days following Christmas. All items being returned or exchanged must comply with all other aspects of the return/exchange policy.
*Occasionally we are contacted by customers that have placed and order without first verifying that their shipping address is correct and up to date. Please verify that your shipping address is correct before placing your order. We will ship directly to the shipping address we are given through the method of payment. We will not be responsible for any item that is lost, stolen, or otherwise undelivered due to incorrect shipping information received from customer or method of payment. If you notice that the address you provided us for shipping was incorrect, we may be able to correct it before it ships if you contact us within 24 hours; however, this does not guarantee that we will be able to correct it in time. If the item has been shipped already to the incorrect address that We received at time of payment, we will not re-ship the item, or return the purchase price until the package has been returned to us by the postal service. PLEASE verify that your shipping information is correct prior to making a purchase. This will allow us to get you your clothing as quickly as possible and save you time and money.
Occasionally, we will receive an order for an item that is currently sold out. We have set an inventory available limit to prevent this from occurring, but occasionally an order is mistakenly processed for an item that is unavailable. If this occurs, Kiava Clothing will issue a refund for the item(s) that is out of stock including its applicable shipping cost via PayPal. If other items that are available have been ordered, they will be shipped.