BLACK FRIDAY: 25% off $125+ eligible merchandise; 15% off below $125
Discounts apply automatically • Starts Nov 13
BLACK FRIDAY: 25% off $125+ eligible merchandise; 15% off below $125
Discounts apply automatically • Starts Nov 13
We are always here to provide you with more information and answer any questions you may have.
Please reach out to us via email at customerservice@kiavaclothing.com
and we will try to respond within 1 business day.
Below are some of our common questions:
You should have received a confirmation email in your inbox. You will receive another email as soon as your order has been shipped.
Occasionally we are contacted by customers that have placed an order without first verifying that their shipping address is correct and up to date. Please verify that your shipping address is correct before placing your order. We will ship directly to the shipping address we are given through the method of payment. We will not be responsible for any item that is lost, stolen, or otherwise undelivered due to incorrect shipping information received from customer or method of payment. If you notice that the address you provided us for shipping was incorrect, we may be able to correct it before it ships if you contact us within 24 hours; however, this does not guarantee that we will be able to correct it in time. If the item has been shipped already to the incorrect address we received at time of payment, we will not re-ship the item, or return the purchase price until the package has been returned to us by the postal service. PLEASE verify that your shipping information is correct prior to making a purchase. This will allow us to get you your clothing as quickly as possible and save you time and money.
We currently ship to the United States and Canada.
Generally we will package and ship your purchase within 3 business days of the order being placed. Please allow five to seven business days for your product to arrive after it has been shipped within the United States. (These shipping time estimates are not guaranteed and may vary during high volume times such as holidays.)
If you are purchasing a product that will be shipped internationally, please allow for extra time in transit as well as the time required for packages to clear customs. The customs clearance process differs from one country to the next as does the time required to be cleared. In some cases, customs may hold the items in transit for several weeks without notice before delivery. (Depending on the country you are purchasing from, customs charges may be charged by your respective governments and are the responsibility of the customer, not of Kiava.)
We would love to talk more about a partnership.
Please review the information and reach out here.
You may return the item to us in its original condition within 30 days of the confirmed delivery date. Original condition entails that the item must be unwashed, unworn, and in its original packaging. Contact customerservice@kiavaclothing.com for help initiating a return or exchange.
