We are so excited to announce our new returns and exchanges program.
To start your online return please click here.
If you purchased the $1.98 free returns for store credit + exchange protection at the original time of checkout, there is no cost to return the package. You will be able to submit a return for store credit or exchange and receive a pre-paid label through our returns center. If you did not purchase the $1.98 free return + exchange protection at the original time of checkout, you can still initate your return via our returns center.
Note: if you placed your order through Facebook, Instagram or you are an international order, please review these terms.
To be eligible for refund or exchange, items must be in their original condition this entails that the item must be unwashed, unworn, and in original packaging. Final Sale items are not eligible for return or exchange. Please note: if items are marked with makeup or deodorant or show signs of wear they will not be valid for return and no refund will be issued. Returns and exchanges are accepted 45 days after order date.
Defects must be reported before items are worn, washed or tags have been removed.
CLEARANCE & FINAL SALE
All clearance items marked as FINAL SALE are not eligible for exchange or refund. Some clearance items are only eligible for exchanges.
Re:do Free Unlimited Return for Store Credit or Exchanges is not applicable to clearance and sale items even if purchased with your items. Once you have checked out with re:do returns and exchanges please note that is is no longer refundable!
Checkout with the $1.98 Re:Do product for free unlimited returns and exchanges on your order if needed and send it back for free if it doesn’t work. This is only compatible with our website orders at this time, unfortunately it cannot accommodate international orders or orders placed through Facebook or Instagram.
Didn’t checkout with Re:Do? You will still return initiate your return through our returns center and purchase a label with discounted shipping rates saving you time and money!
You must complete the return form found in our Returns Portal before mailing back your items.
Please include the packing slip with your return. The packing slip is included in the bag with your purchase and has all of your information and order number on it. Please place your item in it's original packaging.
Once we receive your return, please allow 5-7 business days for us to process your return. Once processed, your refund or exchange information will be emailed to you.