You may return the item to us in its original condition within 14 days of the confirmed delivery date.
Original condition entails that the item must be unwashed, unworn, and in original packaging.
Holiday Shoppers: We will be extending the return/exchange period for items purchased in the month of December. In order to accommodate gift giving, we will allow items purchased in the month of December to be returned or exchanged within 10 days following Christmas, ending January 4th, 2015. Items being returned must comply with all other aspects of the Return/Exchange policy.
When returning items to KIAVA, please include a note with the following information: Your name, date of purchase, method of purchase, and a brief explanation of the reason for the return. Please ship items to be returned to KIAVA's shipping address as found on the shipping envelope that your product arrived in.
If item meets the aforementioned criteria, a full refund less original shipping will be issued to original form of payment.
Please note: Goods will only be accepted for return if they are returned within 14 days of the confirmed delivery date. The item is your responsibility until it reaches us. We recommend that you send the item to us using a delivery service that insures you for the value of the goods, and allows you to track the item in transit and require a signature upon delivery. KIAVA Clothing is not responsible for items lost in transit during return. The cost of shipping the item to KIAVA Clothing is the customer’s responsibility. Shipping charges are not refundable.
Items Purchased at KIAVA Clothing parties and venues where the customer has the option to personally inspect and try on clothing prior to purchase will not be eligible for refund.
Items purchased from the clearance page are not eligible for return or exchange. All sales of items from the Clearance page are final. These items may not be returned for refund, store credit, or exchanged for other items.
Failure to properly wash, dry, and handle clothing may cause damage. Customer assumes full responsibility for any and all damage incurred while laundering, drying, treating, and using KIAVA Clothing.
To ensure your satisfaction and continued enjoyment of all KIAVA Clothing products, please wash items individually to avoid color transfer. Follow washing/drying instructions carefully and always avoid washing with articles of different colors together. Keep brightly colored and dark items away from other clothing and fabric when wet. Tumble dry, low heat for best results
All items are subject to inspection by KIAVA Clothing to ensure refund eligibility. Any items not in original condition will not be eligible for return, but will be sent back to the customer as is.
Occasionally we receive requests for exchanges. We want you to LOVE your KIAVA Clothing and would be happy to exchange any items if we have what you need in stock. Please see our policy regarding exchanges below.
Please send item(s) to be exchanged to:
385 North 400 East
Orem UT 84097
Please be sure that they are in original condition (unwashed, unworn, etc.) In the return package include a note with your name, the date of purchase, as well as the original shipping address that we sent the item(s) to. Give us a clear explanation of what size and color you’d like exchanged and we will send your requested item(s) back to you, free of charge. HOWEVER, If the sizes or colors of the item(s) you have requested are out of stock or unavailable we will simply issue a refund. (Please note that we will not contact you directly to inform you of the refund. However, PayPal and most credit card processors usually send a confirmation email to the email address provided at the time of checkout.) The refund will be issued to the original form of payment. You may want to use a delivery confirmation when shipping the items to us. We offer the exchange once per order.
After an item has been successfully returned a refund will be issued back through PayPal as it was received. We process these payments weekly. Please allow up to seven business days for funds to be returned.
*Occasionally we are contacted by customers that have placed an order without first verifying that their shipping address is correct and up to date. Please verify that your shipping address is correct before placing your order. We will ship directly to the shipping address we are given through the method of payment. We will not be responsible for any item that is lost, stolen, or otherwise undelivered due to incorrect shipping information received from customer or method of payment. (updated 11/4/2015 @10:56 pm Mountain time.)