Free Shipping on domestic orders of $150+

Designed by women for women.

Returns & Exchanges

To start your online return please click here.

If you purchased the $1.98 free returns for store credit or full refund + exchange protection at the original time of checkout, there is no cost to return the package. You will be able to submit a return for store credit, refund, or exchange and receive a pre-paid label through our returns center. If you did not purchase the $1.98 free return + exchange protection at the original time of checkout, you can still initate your return via our returns center.

Note: if you placed your order through Facebook, Instagram or you are an international order, please review these terms.

To be eligible for refund or exchange, items must be in their original condition this entails that the item must be unwashed, unworn, and in original packaging. Final Sale items are not eligible for return or exchange.  Please note: if items are marked with makeup or deodorant or show signs of wear they will not be valid for return and no refund will be issued. Returns and exchanges are accepted 45 days after order date. 

Defects must be reported before items are worn, washed or tags have been removed.

FAQs

Below are some of are common questions about orders.

Contact customerservice@kiavaclothing.com for help or more information.

You must complete the return form found in our Returns Portal before mailing back your items. 

Please include the packing slip with your return. The packing slip is included in the bag with your purchase and has all of your information and order number on it. Please place your item in it's original packaging. 

Once we receive your return, please allow 5-7 business days for us to process your return. Once processed, your refund or exchange information will be emailed to you. 

Shipping

Below are some common questions about shipping.

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