FAQ

Do you Ship Internationally?
Yes! We love sharing KIAVA with the world. We are currently shipping to the United States, Australia, Canada, New Zealand and the UK.

For more information regarding KIAVA's shipping, please click HERE.

 

What is the best way to contact KIAVA?
The best way to communicate with us is via email at KIAVAclothing@Gmail.com  Please include your name as it appears on your order along with your order number with all communication. 

 

What address can I send a return to?

 

Please send item(s) to be returned to:

KIAVA Clothing

385 North 400 East

Orem UT 84097

Just be sure that they are in original condition (unwashed, unworn, etc.) In the return package include a note with your name, the date of purchase, as well as the original shipping address that we sent the item(s) to.  We will simply issue a refund for the item(s) that are being returned.  The refund will be issued to the original form of payment.  You may want to use a delivery confirmation when shipping the items to us. Thanks for contacting us!  Have a wonderful day!  Our full return Policy can be found online HERE


Can I exchange an item?

Of Course! Occasionally we receive requests for exchanges.   We want you to LOVE your KIAVA Clothing and would be happy to exchange any items if we have what you need in stock.

 If you wish to exchange item(s) simply ship to the address below).

Please send item(s) to be exchanged to:

KIAVA CLOTHING

385 North 400 East

Orem UT 84097

Please be sure that they are in original condition (unwashed, unworn, etc.) In the return package include a note with your name, the date of purchase, as well as the original shipping address that we sent the item(s) to.  Give us a clear explanation of what size and color you’d like exchanged and we will send your requested item(s) back to you, free of charge.  HOWEVER,  If the sizes or colors of the item(s) you have requested are out of stock or unavailable we will simply issue a refund. (Please note that we will not contact you directly to inform you of the refund.  However, PayPal usually sends a confirmation email to the email address provided at the time of checkout.)  The refund will be issued to the original form of payment.  You may want to use a delivery confirmation when shipping the items to us.  We offer the exchange once per order.  Our full return/exchange policy can be found HERE.



Is there a store or location where I can buy/try on clothing?
At this time, we are only online.  However, we are now beginning to offer our products wholesale to businesses interested in selling KIAVA clothing.  IF you would like your favorite store to carry our clothing, please tell them to contacts us at KIAVAclothing@gmail.com!


Why does tracking show that my international order has been in the same place for several days?   
 Packages sent outside the United States have to clear customs in the country that they are being shipped to.  This process can take anywhere from a few days to several weeks.  Tracking will show the last U.S. city that your order flew out from.  After that, tracking will not update until the package has cleared customs.  Customs fees and Duties may be required in order to obtain your clothing.  If you believe that your clothing has cleared customs and has not yet been delivered, please check with your local post office to see if the package is being held there.  Customs and duties are the responsibility of the buyer.  We have no control over how long it takes for international orders to arrive.  Please note, that many international orders will be routed through a country other then that of its final destination.  This is to be expected and is done to ensure a more secure delivery internationally.